EJER Technology Co., Ltd. (“we”, “us”, or “EJER”), together with its brands “亿捷 EJER / EJER” and the IoT platform “亿捷云 / EJER CLOUD”, respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit this website (www.ejercloud.com and related pages), use platform login entry points linked from this site, or contact us using the channels published here, and describes the rights you may have under applicable law.
Please read this Policy carefully before using our services. By continuing to browse this website or submitting information to us, you acknowledge that you understand and agree to this Policy, except where applicable law provides otherwise.
1. Scope
This Policy applies to information presentation, contact inquiries, language switching, and related necessary technical processing provided through this official marketing website.
Please note: the EJER CLOUD business management system (e.g., iot.ejercloud.com) may be governed by separate platform terms and privacy notices. If you register or sign in to a platform account, those platform-specific terms also apply. In case of conflict regarding data processing within the platform service, the platform-specific terms prevail.
2. Information We May Collect
2.1 Information You Provide
When you contact us by email or other means, you may provide:
- Name, company name, and job title
- Email address and phone number (if you choose to provide them)
- Inquiry details, industry scenario, and device or project descriptions
- Other business communication information you voluntarily share
2.2 Information Collected Automatically
When you visit this website, we or our service providers may automatically collect limited technical and log information, such as:
- Browser type and version, operating system, and device type
- Access time, pages viewed, referrer, and language preference (e.g., language choice stored locally)
- IP address and approximate network location (usually not directly identifying)
- Basic logs required for website security and stable operation
2.3 Information We Do Not Intentionally Collect
This marketing website does not require account registration and does not intentionally collect sensitive personal information unrelated to business communication (such as national ID numbers, bank accounts, or biometric data). Please avoid sending sensitive materials beyond what is necessary for business discussion.
3. How We Use Information
We process personal information under principles of lawfulness, fairness, necessity, and good faith, primarily to:
- Respond to inquiries, business communication, and technical support requests
- Understand customer needs and assess product, solution, and service fit
- Improve website content, usability, security, and multilingual experience
- Comply with legal obligations or respond to lawful regulatory, audit, or legal requests
- Where permitted by law or with your consent, send necessary notices related to EJER CLOUD / EJER products and services
We do not use your personal information for unsolicited marketing harassment, and we do not sell your personal information without a lawful basis.
4. Cookies and Local Storage
This website may use browser local storage (such as localStorage) to remember your language preference (Chinese/English) so your choice can be applied on later visits. This information is typically stored only on your device to improve browsing experience.
If analytics or necessary cookies are used in the future, we will limit use to website functionality, security, or statistical improvement, and fulfill notice and consent obligations where required. You may manage cookies through your browser settings; disabling certain features may affect experience but will not prevent you from contacting us by email.
5. Sharing, Transfer, and Disclosure
We do not sell your personal information to unrelated third parties. We may share necessary information only in the following cases:
- Service providers: vendors supporting website hosting, email delivery, or security, bound by contractual and legal obligations
- Within the group: with EJER Technology Co., Ltd. and authorized support teams as needed for customer service
- Legal requirements: where required by applicable law, courts, or competent authorities
- Business changes: in a merger, acquisition, or asset transfer, personal information may transfer as part of assets; the successor will be required to honor this Policy or obtain fresh consent
- With your consent: in other cases where you explicitly authorize sharing
6. Cross-Border Transfers
We primarily store and process website-related personal information in the People's Republic of China. If information must be provided overseas for legitimate business needs such as international customer support or partner coordination, we will comply with applicable Chinese laws (including requirements under the Personal Information Protection Law) regarding assessments, contractual safeguards, security measures, and necessary notice/consent.
7. Storage and Security
We implement reasonable technical and organizational measures to protect personal information, including access control, transmission and storage safeguards, operational auditing, and staff confidentiality requirements, to help prevent unauthorized access, disclosure, use, alteration, damage, or loss.
Please understand that no method of Internet transmission or electronic storage is completely secure. If a security incident that may affect your rights occurs, we will take prompt remedial actions as required by law and notify you and regulators when necessary.
8. Retention
We retain personal information only for the shortest period necessary to fulfill the purposes described in this Policy, unless a longer period is required by law. For example, business correspondence may be kept for a reasonable period after communication ends for ongoing service and compliance records; website logs are typically retained briefly for operations and security, then deleted or anonymized.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access and obtain a copy of personal information we hold about you
- Request correction or completion of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Request restriction of, or object to, certain processing (except where law provides otherwise)
- Withdraw consent previously given (without affecting the lawfulness of processing before withdrawal)
- Seek explanation of this Policy or lodge a complaint with a competent authority
To exercise these rights, contact us using the email in Section 10. For security, we may need to verify your identity before handling a request and will respond within a reasonable period.
10. Children's Privacy
This website and EJER CLOUD-related services are intended primarily for enterprise and professional users. We do not knowingly collect personal information from children under 14. If you believe we have collected such information in error, please contact us and we will delete it promptly.
11. Third-Party Links
This website may contain links to the EJER corporate site (www.ejer.cn), the platform login page, or other third-party sites. Those sites are operated independently and may have different privacy practices. Please review their privacy policies before use. This Policy does not apply to third-party websites or their data processing.
12. Changes to This Policy
We may update this Policy to reflect changes in business, technology, or law. Updated versions will be posted on this page with a revised effective/update date. For material changes, we may provide prominent notice on the website or other reasonable notice. Please review this page periodically.
13. Contact Us
If you have questions, comments, or complaints about this Policy or our personal information practices, contact us at:
- Company: EJER Technology Co., Ltd.
- Email: iot@ejer.cn
- Address: 8F, Building 10, Yungu Center, 332 Chihua Street, Xihu District, Hangzhou, China
- Corporate website: www.ejer.cn
We will make reasonable efforts to address your request in a timely manner.